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Courier Tracking Systems - Buyers Guide 2017

courier tracking

The Importance Of Vehicle Tracking Systems for Courier Services

Courier companies provide a time critical service and normally charge more for faster delivery. Failing to deliver as scheduled could lose them money and compromise their reputation.

Part of the courier service is to offer real time updates to customers regarding estimated times of arrival and inform them of any unavoidable delays. While using mobile phones to connect drivers with base can help smooth out problems, GPS based courier tracking systems are far more powerful and efficient. Married to appropriate service delivery management software they can provide a total solution for courier businesses of all sizes.

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The Importance of On-Time Delivery

Every successful courier service understands the importance of on-time delivery; the ability to deliver packages and documents in line with your customers’ expectations is vital to your entire business operation. If you fail to do so then your customers will soon desert you for the competition who are able to deliver on time every time. Achieving consistent on-time delivery is considerably easier with the right tools: a reliable vehicle and asset tracking system in conjunction with professional delivery management software.

Vehicle and Asset Tracking

Knowing the exact location of every vehicle in your delivery fleet in real time allows you a whole new level of control. You are able to plan routes more efficiently, predict potential delays and take remedial action, inform your customers about the exact time they can expect delivery, reduce unnecessary fuel costs, increase customer satisfaction levels, and maximise your profitability.

Pick-up and Delivery Verification

Whether you are delivering to businesses or individuals it is vital that have accurate information on delivery times. Few things are more frustrating than waiting for deliveries that don’t turn up as planned; not only does it waste time, it wastes money and damages your reputation. By tracking each vehicle in real time you can inform your customers of accurate ETAs so that they don’t have to wait around for them and you don’t have to wait around for them. The same applies to pick-ups; you need to be sure that your pick-up is ready for collection in time for your arrival.

Unanticipated Delays

Unanticipated delays are unavoidable; they will happen from time to time. The way in which you manage them is important to your business reputation. Providing customers with information on potential delays is vitally important. Customers will feel more trusting and confident in your service if you can inform them how far the driver is away from their location and how many other stops they will be making before they reach them even if the delivery is later than scheduled.

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Courier Management Software

For any but the smallest courier fleet, simply knowing where your vehicles are isn’t enough. In order to make maximum use of the information your vehicle tracking solution needs an additional level of intelligence of the kind that is provided by professional courier management software. Such courier management system solutions may be run in-house or in the cloud as SaaS (software as a service). They can include every aspect of your courier operation including on-demand shipping, scheduled and routed deliveries, cross docking and distribution operations, and less than truckload (LTL) shipping; they may also provide integration with your back office functions.

Optimise Pick-Up and Delivery Routing

Running your courier business at maximum efficiency implies optimising your pick-up and delivery routing. Professional courier tracking solutions allow you to locate the closest vehicle and find the most efficient routes. Not only will this save you unnecessary costs, it will improve customer experience.

Unauthorised use and Mileage Auditing

GPS tracking allows you to keep a close eye on mileage driven and other expenses in real time. Not only does this flag up any unauthorised journeys, the various reporting functions are also far more efficient than conventional paperwork approaches. You can arrange for alerts to be sent to you if any of your vehicles are being used in non-scheduled hours, if the vehicle is being driven off-route, and its current location if it has been stolen.

Improve Driver Bad Habits

Courier drivers have a reputation for bad driving and the pressure to deliver parcels on time can lead some drivers to speed, jump lights or drive in the wrong lane to beat traffic jams, especially if they're turning right at the lights.

GPS vehicle tracking for courier services can flag up alerts when drivers pass a specified speed, accelerate harshly, break heavily or stop and leave the engine running for more than a specified length of time, wasting fuel. The erratic driving behaviour can be pointed out to the driver and is more likely to calm them down if they know that excessively bad driving habits could jeopardize their jobs.

Next Steps

Are you hoping to provide your customers with a service as powerful as DHL courier tracking but you don’t want to pay too much, or are you just looking for a better courier tracking solution than talking to your drivers on their mobile phones? If you complete our web form we will supply you with several courier tracking quotations tailored to your specific requirements; a real time and money saver.